Hotel Travel Insurance – If you have already purchased travel insurance and want to know what is covered, click here and fill in your policy information.
To submit a request, add additional information to a request, or check the status of an existing request, click here.
Hotel Travel Insurance
Your trip cancellation coverage begins at 1:01 a.m. the day after the policy is paid for. If the guest does not cancel prior to check-in and arrives on the original scheduled check-in date, trip interruption coverage will then take effect at check-in and cease at check-out.
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This has been our position regarding guests who have been infected with the corona virus since March, so there should not be many, if any, who are turned away. If you have guests who are infected with the corona virus, have been personally seen by a doctor and have been advised by the doctor not to travel and their request has been denied, please let me know. Cancellations due to: fear of travel, possibility of contracting the coronavirus, beach/restaurant closures, vacation rental restrictions and government advice to stay home and self-isolate will not be covered.
This applies to all policies; those previously purchased and those that may be purchased in the future. Note that the general rules still apply, the policy can only cover unforeseen events, so the policy should be bought before someone gets sick.
Cover may apply if the guest, their companions or non-traveling family members contract the coronavirus and meet the policy’s terms and conditions for the illness; the illness should occur during the coverage period, an in-person doctor’s visit during the coverage period and a signed doctor’s statement are required for travelers to receive coverage.
If you or someone in your family or travel group has tested positive for COVID-19, you will need proof to file a claim. The laboratory results of the personal test are sufficient, so you will need to make an appointment with your doctor. Specifically, the insurance company will require an attached physician’s statement (page 4 of the claim packet) to be completed by their physician.
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“Under all plans that include sickness cover, we provide cover if a passenger, family member or fellow passenger contracts COVID-19.” To learn more, visit Generali Travel Insurance’s COVID-19 FAQ page. Does this include contracting COVID-19 while traveling?
We would not monitor their symptoms or quarantine period. We would only need to see that they contacted the virus while their coverage was in effect, that they were examined by a doctor during the period, and that the doctor advised them not to travel.
The policy would only cover the amounts they are insured for, I believe your software system just calculates the insurance based on the rental costs you are paid. Get coverage for travel inconvenience and medical expenses (including pre-existing medical conditions and COVID-19) on your next vacation.
Rediscover the world and discover hidden gems in every city – because going off the beaten track is often the best way to truly fulfill your wanderlust. From unspoilt natural wonders to secret gastronomic spots, make the most of your travels and explore hidden gems with confidence knowing you’re protected by travel insurance.
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You never know what will happen when you travel. Whether it’s a flight cancellation due to bad weather or injuries caused by an accident, our travel insurance can mitigate your costs.
24/7 Emergency Medical Helpline: You can call (65) 6338 1222 for help in the event of an accident or medical emergency anywhere in the world.
For existing policyholders who purchased travel insurance before 10 April 2023 and their travel starts from 10 April 2023 onwards, see our COVID-19 Travel FAQ for more information.
You can refer to the maximum amount we will pay for each part of the benefits under the family cover during any trip. Each policyholder is only allowed the maximum benefit per policyholder in the coverage table.
When Is The Best Time To Buy Travel Insurance?
Cover for all benefits in our travel insurance will only be effective when you are abroad, except for the following:
For a personal accident, your cover starts when you leave the place where you usually live or work (whichever is later) to start your journey, or three hours before the start date shown on your policy, whichever is later. Cover Finish:
Yes, our travel insurance will cover you for all travel related benefits, except for any conditions arising from any of your pre-existing medical conditions¹. If you have a pre-existing condition, we will recommend that you take out an Enhanced PreX plan to cover pre-existing medical conditions. For coverage of pre-existing conditions, see the section on enhanced PreX plans.
The definition of pre-existing medical condition also applies to an injury or illness of a member of your family or a companion.
Does Travel Insurance Cover Cancellation?
Leisure activities available to the general public/tourists such as bungee jumping, scuba diving, motorcycling (including pillion riding), horse riding, winter sports, water rafting are covered under our standard policy terms.
However, dangerous or professional sports and activities are not covered by the terms of our policy. You can contact us on 6788 6616 if you want to check if the activity you are participating in is covered.
If my family consisting of me, my father, my spouse and my child are traveling together, can I purchase family insurance?
You may want to consider purchasing family coverage for you, your spouse and child, and adding your father as an individual insured. This can be done by selecting a plan for your family protection and then adding an insured on the next page.
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If my child turns 18 this year, can I still insure him as a child? How much would the premium be?
Yes, children older than 30 days but younger than 21 years can be insured as a child. You can refer to our premium table located on our website for details.
You can purchase a child cover on all plans or choose to upgrade to an adult cover on the Classic, Deluxe, Enhanced PreX Basic and Enhanced PreX Superior plans. Your child can be insured if he is 16 years old or older.
I will be traveling abroad for a year. Can I buy a travel insurance policy that covers me for a year?
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You can take out a travel insurance plan per trip for a maximum of 180 consecutive days for the Classic, Deluxe and Preferred plans and a maximum of 30 days for the Enhanced PreX plan. We are unable to accept coverage for more than 180 consecutive days.
No, your insurance period must cover your entire trip from the date of departure from Singapore to the date of arrival in Singapore.
Your insurance period will be automatically extended while you are abroad, with no additional premium for the first 14 days if:
Our policy covers people traveling abroad for business or pleasure. It is not intended to cover people traveling to seek medical care.
Travel Planning Registration Template
Yes, your travel insurance will reimburse you for the necessary and reasonable costs of emergency medical, surgical, hospital, dental and emergency treatment recommended or requested by your doctor for treatment while you are abroad, up to the limit shown in your plan’s cover table or until a period of up to 45 days from the date of the first treatment, whichever comes first.
Yes, we will pay the necessary and reasonable costs of emergency dental treatment recommended or requested by a doctor for you to be treated abroad, up to the limit shown in your plan’s cover table or up to 45 days from the date of first treatment, whichever comes first.
Yes, our travel insurance will cover the cost of your specialist treatment provided you are referred by a GP. This is valid for a period of up to 45 days from the date of first treatment or up to the limits of the policy contract, whichever is earlier.
If I see a doctor after returning to Singapore, will my policy cover my medical expenses?
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Yes, we will pay for the necessary and reasonable medical, surgical, hospital, dental and emergency treatment and follow-up costs in Singapore recommended or requested by a doctor, subject to the conditions shown:
Yes, you can seek medical treatment from a Chinese medicine practitioner or chiropractor provided the practitioner is registered with the Board of Traditional Chinese Medicine (TCM) Practitioners and holds valid certifications. You will need to do this within three days of your return to Singapore and have a maximum of 30 days to continue treatment.
Yes, one of your family members can come to visit you provided you are hospitalized abroad for at least three full days due to an injury or illness sustained during your trip and no adult family members are with you at the time.
We will pay reasonable economy class transportation costs (for travel by air, sea or land) and hotel accommodation costs for one family member to travel and be with you or for one companion to stay with you until you receive confirmation
